Refund policy

1. All Clients of Hostens can take advantage of our 30 days money-back guarantee if our services do not satisfy their needs, and the:
   1. Service is canceled within 30 (thirty) calendar days from the date of its order;
   2. Service cancellation is immediate;
   3. The support ticket is opened after cancellation is submitted;
   4. The invoice was paid by PayPal or Credit Card.
2. Conditions under which 30 days money-back guarantee does not apply:
   1. The Service was terminated due to a violation of the Terms of service.
3. The 30 days money-back guarantee only applies to Container VPS, Storage VPS, Linux VPS, Windows VPS, VPN, Spam Filter, SEO Tool, Shared Hosting, and Reseller Hosting services.
4. The 30 days money-back guarantee does not apply for domains, certificates, additional IP addresses, licenses, add funds transactions, and other one-time payments.
5. All refunds are processed within three business days.

Revision date: 2019-10-08